Share

Technical Support Specialist (PhD)

Looking for a challenge after finishing your PhD?
Start your career at GenDx, the experts in transplant diagnostics!
We are searching for knowledge-focused talents with an extensive background in molecular biology.

Job

As a Technical Support Specialist at GenDx, you provide customers with support and education by means of smooth and effective communication. In order to resolve specific technical issues, you empathize with customers that are using our products. Therefore, you need to be an expert when it comes to techniques such as quantitative real-time PCR, DNA sequencing, and related analysis software. Naturally, you are an enthusiastic and driven person, who communicates clearly and enjoys solving complex matters.

Responsibilities
▪ Resolving customers’ technical issues by answering their questions.
▪ Communicating customer needs and questions within the organization.
▪ Using and developing our CRM system.
▪ Providing online education activities for our customers.
▪ Working according to ISO 13485 standards.

Profile

▪ PhD in molecular biology.
▪ Familiarity with immunological matters, especially the HLA gene family, is preferred.
▪ Strong communication skills.
▪ You are a team player; you show initiative and know when to consult with your colleagues.
▪ You are service-minded, representing GenDx professionally at all times.
▪ Excellent command of Dutch and English (written and spoken).
▪ You live in the Utrecht area or you are willing to relocate.

Benefits

GenDx is an innovative company that offers excellent working conditions and ample time for personal development. Conveniently located at Utrecht Science Park.

Company profile

GenDx is a global leader in molecular diagnostic solutions for matching donors and patients and monitoring transplant success. We combine our cutting-edge software and reagents for Sanger & Next Generation Sequencing HLA typing and Chimerism monitoring with excellent customer support and education. With a highly educated and motivated team of approximately 85 colleagues, we contribute to the quality of life of transplant patients.

Contact

More information
Call Yvonne Dorland PhD, Manager Support (ad interim), +31 (0)30 252 3799.

Do we match?
Send your resume and motivation to Roelien Brommersma MSc, CHRO, hrm@gendx.com.
Please mention '2021_17' and your name in the subject line.
We look forward to hearing from you!

Unsolicited third party/agency profiles and resumes will not be considered

Location Utrecht
Technical Support Specialist (PhD)

Create a job alert

Would you like to receive the latest vacancies in your e-mail box? Create a job alert based on your keyword(s) and preferences.

Sign up

Search jobs

Find your next job in Life Sciences via BCFcareer. Click on search jobs to find the vacancies that fit you. 

Learn & grow

Find the training programmes and courses that help you grow in your career.

Find employers

Find your next employer by exploring the company profiles of employers in Life Sciences.

Expand your network

Grow your network with the online and live networking opportunities of BCFcareer.

Post your CV for recruiters

Hyphen Projects uses cookies to remember certain preferences and align interests.
By continuing to use this site, you consent to our use of cookies.