Customer Service Assistant (ref. 2445)

Vacature

• Order Processing: Handle customer orders from receipt to delivery. • Order Management: Monitor orders, check availability, credit blocks, and address the issues promptly. • Customer Updates: Communicate order status and supply issues, ensuring alignment with policies. • Issue Resolution: Manage returns, customer complaints and credit adjustments. • Team Collaboration: Serve as a liaison between customers and internal teams for seamless support. • Manage customer relationships.

Profiel

• Bachelor with 3 years of working experience in an international environment, in Customer Experience, Supply Chain and/or Logistics. • Fluency in English both spoken and written, and other languages are a plus. • Experience in import and export will be preferred in B2B industry. • Experience with MS Office (Excel, PowerPoint, Word, etc.). • Good SAP knowledge.