CW Associate Supply Chain Reverse Logistics and Ops support

Accountabilities

Support daily operations related to reverse logistics, tracking and tracing, serialization, and distribution complaints throughout the EMEA region.
Ensure compliance in managing third-party distribution complaints and returns while meeting the established key performance indicators (KPIs)
Ensure compliance with SOX and GDP regulations.
Attention to detail and a quality mindset in all activities determine the root causes of problems with limited scope and complexity

Job

Responsibilities

Monitors and coordinates the return of Finished Drug Products (FDP) to Amgen Sites (ABR/ADL), CMO or Amgen Warehouses or LSP locations. Including re-calls.
Log, investigate, and follow up on low-risk distribution complaints by coordinating with relevant stakeholders. Ensure that all records are accurately initiated and concluded within the designated timelines and in compliance with regulatory requirements.
Support tracking and tracing activities for shipments under the Global distribution Hub, providing daily oversight and collaborating with the business process owner.
Perform daily analysis of alerts received from the National Medicines Verification Organization (NMVO) and own the monthly and quarterly EU FMD Alert trend reporting process
Supports team and business with continuous improvements
Represent the team during Stakeholder management meetings
Participates in ABR internal and external audits as needed.
Other duties may be assigned to you as required.

Minimum requirements

Master’s or bachelor’s degree with two years of Supply Chain experience in a GMP and GDP regulated industry.
Ability to multitask and work with a diverse, international group.
Advanced communication skills
Computer skills and ERP experience
Experience with issue handling in a logistic environment
Problem-solving skills
Proactive self-starter who can manage workload and prioritise tasks efficiently.
Proficiency in the English language is required for both written and oral communication. Ensure quality.