Technical Support Specialist

Job

As a Technical Support Specialist at GenDx, you are committed to help im-prove the quality of life and survival of transplant patients by providing excellent support to customers. You have an extensive knowledge of molecular biology and techniques such as (quantitative real-time) PCR, DNA sequencing, and related analysis software. You combine strong analytic skills with excellent communication skills to provide customers with a timely and accurate solution. For this you will frequently consult and collaborate with cross-functional teams such as Education, R&D, Quality control, Sales and Product Portfolio. Naturally, you are an enthusiastic and driven person, who enjoys to learn and explain challenging topics through clear communication.

Responsibilities

• Resolve customers’ technical issues, questions and offer assistance as needed by means of email, online meetings and phone.
• Communicate customer needs and questions within the organization.
• Collaborate with cross-functional teams such as sales to showcase technical expertise.
• Contribute to (online) educational events for our customers.
• Represent GenDx in a positive and professional manner.
• Document and handle all customer enquiries in CRM.
• Work according to ISO 13485 standards.

Profile

Requirements

• PhD in molecular biology or equivalent.
• Familiarity with immunological matters, especially the HLA gene family, is favorable.
• Experience with (q)PCR and DNA sequencing is preferred.
• Strong analytical and problem-solving skills.
• Team player; you show initiative and know when to consult your colleagues.
• Empathic towards with the customer (and the patient).
• You are customer and patient oriented, representing GenDx professionally at all times.
• Excellent command of English (written and spoken).
• You currently live near Utrecht Science Park or are willing to relocate within a reasonable commuting distance of the office.
• Please note that you must be legally eligible to live and work in the Netherlands to be considered for this role.

Benefits

What do we offer?

• A young and dynamic team of like-minded people who all strive to deliver the highest quality products and best customer support possible.
• An international working environment.
• New office facilities accommodating the GenDx Café to enjoy your daily healthy lunch.
• Laptop.
• Pension scheme.
• Compensation for commuting traffic.
• Full-time contract (40 hours/week).
• Option to work part-time (minimum 32 hours/week).
• Employee Assistance Program (OpenUp).
• Sport pass for Sports Center Olympos.
• 25 holidays and a week paid Christmas leave.

Company profile

GenDx, experts in transplant diagnostics
GenDx is a global leader in molecular diagnostic laboratory solutions for high resolution tissue typing of both donors and patients and monitoring transplant success. We combine our cutting-edge software solutions, reagents for DNA sequencing-based HLA typing and Chimerism monitoring strategies with our excellent customer support including a comprehensive education program. Our products are sold all over the world through direct sales and distributors. The GenDx office is based at Utrecht Science Park in The Netherlands. Since 2022, GenDx is part of the Eurobio Scientific Group, headquartered in Les Ulis, France.

With a highly educated and motivated team of about 115 colleagues, we contribute to the quality of life of transplant patients.

Contact

Information
For more information, you can call Yvonne Dorland, Support Manager, at +31 (0)30 252 37 99.

Do we match?
Join the experts in transplant diagnostics! Do you want to be part of an innovative company that offers excellent working conditions and ample time for personal development? Apply now via the button and maybe you will soon be part of the GenDx team.