Market Quality Operations Specialist Benelux

Job

CLS Services is a leading professional recruitment agency specialised in chemistry & life sciences.
For our client Unilever Nederland B.V. we are searching for a Market Quality Operations Specialist Benelux.

Keywords

• Quality
• FMCG
• Compliance
• Regulations
• English and Dutch

As Market Quality Operations Specialist Benelux (MQO), you will focus on Quality in the Go to Market operations.
Your main responsibilities are:

• Being first point of contact for local country CD & CO team partner for customer quality issues;
• Acting on critical consumer & customer complaints and requests (communication, actions and monitoring) and setting proper action plans. You will only support the response to consumer for critical complaints where needed;
• Ensuring and verifying ongoing compliance to UL Quality management standards in the warehouses through KPI monitoring and non-conformance monitoring and management, technical visits (as needed), general oversight, supporting technical capability assessments and closure of gaps identified for BG led markets only. (Audit will be outsourced or owned by Logistics team);
• Being a proactive business partner within the Benelux organisation, continuously communicating and driving quality improvement programs from MQO perspective;
• Supporting and where required leading issues, incidents and crises (case dependent - from assistance to lead). Executing market action as per IMT;
• Initiating targeted analysis of quality data and preparation of KPI based performance reports;
• Monitoring Quality blocked stock, ensuring correct provisioning and leading action to reduce quality defect stock;
• Lead MSO/quality system audit where relevant. Support BU driven initiatives by doing audits/certifications;
• Training others (e.g. careline, consultants) on quality processes for functional ownership of respective processes;
• Leading the on-shelf assessment for supporting Unmissable brand superiority.;
• Executing digital process/platform for MQO;
• Identifying and transferring "Best Practices" into the business;
• Proactively driving a Quality culture value across the company, engaging people and making them accountable for their own area of responsibility;
• Being a proactive member of the European Quality network, participating to work streams, and ensuring the local program is aligned to the Global program.

Profile

The ideal candidate has a B.Sc. or M.Sc. degree in Biology, Chemistry, Engineering, Food Science or Microbiology. You have at least 5 years of experience in a Quality role within an operational environment, and at least 3 years of experience within FMCG (either in Quality, R&D or Manufacturing). Additionally, you have experience within risk and change management, and you are fluent in English and Dutch. Auditing experience and local regulatory/compliance knowledge is highly advantageous.
Are you able to work organised and structured even under pressure? Do you have strong digital and interpersonal skills? Then we are looking for you!

Benefits

Project for at least 6 months. Some domestic travel required.
Salary: 50.000 - 60.000
Days of leave: 38
See here our other employment terms for this vacancy

Company profile

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With 3.4 billion people in over 190 countries using their products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of their consumers and the communities around us. They are driven by their purpose: to make sustainable living commonplace, and it is their belief that doing business the right way drives superior performance. At the heart of what they do is their people – they believe that when their people work with purpose, they will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in their inclusive, collaborative, and flexible working environment. They don’t believe in the ‘one size fits all’ approach and instead they will equip you with the tools you need to shape your own future.

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Contact

Interested? Send us a detailed curriculum vitae, accompanied by an application letter indicating your motivation. Please use our online application form. (See URL) (Vacancy number A2500027)