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Sustainability Customer Service Coordinator
Sustainability,
Customer Service, Stakeholder Management
, ESG
Job
CLS Services is a leading professional recruitment agency, specialised in the recruitment and career coaching of people with a background in chemistry & life sciences.For our client dsm-firmenich we are searching for a Sustainability Customer Service Coordinator.
Keywords
- Sustainability Coordination
- Customer Service
- Stakeholder Management
- ESG Expertise
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This is a highly collaborative role that requires strong organizational skills, a service mindset, and the ability to translate sustainability information into clear and reliable customer-facing responses.
Responsibilities:
- Serve as the primary contact for routing and coordinating Group level sustainability questions originating from Business Units and their customers;
- Organize and support the creation of accurate, timely, and high-quality responses to both standard and complex sustainability inquiries;
- Track, log, and report on process performance metrics to improve service quality and speed;
- Collaborate closely with internal Group experts to gather the required input and ensure coherent responses;
- Partner with Business Units to prioritize requests and help ensure adherence to service-level agreements (SLAs);
- Maintain and enhance a centralized repository of sustainability questions, answers, FAQs, and standard corporate sustainability statements;
- Continuously review and refine responses to ensure accuracy, consistency, and alignment with evolving sustainability standards and best practices;
- Develop a strong understanding of key Group functions and their sustainability topics to answer common and public-facing inquiries more independently;
- Coordinate regular touchpoints with internal stakeholders and sustainability experts to gather feedback and improve the request-handling process;
- Provide transparency and updates to Business Units and Group management regarding the status and performance of sustainability customer service activities.
Profile
The ideal candidate brings a solid understanding of sustainability and Environmental, Social & Governance (ESG) topics, with familiarity across relevant frameworks, reporting requirements, and corporate sustainability practices. You are skilled in managing and engaging stakeholders at different levels of an organization, building trust, and fostering strong cross-functional collaboration. Exceptional communication skills in English, both written and verbal, are essential, while additional fluency in French, German, or Spanish is considered as an advantage. The role requires someone who is highly organized, able to coordinate multiple incoming requests at the same time, and capable of maintaining clarity and structure under pressure. Experience in customer-facing or customer service roles is beneficial, as is an understanding of sustainability data management, disclosure standards, and cross-functional project coordination.Benefits
Project for two monthsDays of leave: 28
See here our other employment terms for this vacancy
Company profile
dsm-firmenich – innovators in nutrition, health, and beauty. They bring progress to life by combining the essential, the desirable, and the sustainable.
From their master perfumers and flavorists to their expert nutritionists and scientists, their trailblazing teams work closely with customers, supporting their ambitions with 150+ years of R&D expertise.
With a passionate and talented team of close to 30,000 employees, they are determined to be a force for good. And to work together to positively impact people and planet.
dsm-firmenich is a leading global supplier of food enzymes, cultures, taste and health ingredients and other specialties for the many of the leading global and local dairy, baking, beverages and savory food brands. Over 400 scientists are committed each day to find new science-based innovations, building on more than a hundred years’ experience in enzyme and fermentation technology. Their people are driven by optimism – a belief that through innovations in food technology, solutions are possible and actionable and many of their customers involve them closely in their product development and production process to help them solve challenges by combining the possibilities of science with their dedication and application knowledge.
